📌 Frequently Asked Questions
GENERAL
Q: What is Imagination Print?
A: Imagination Print is a family-owned custom design and print business based in Savannah, Georgia. We specialize in personalized gifts, custom apparel, handcrafted jewelry, and high-quality ChromaLuxe® aluminum photo panels.
Q: Do you have a physical store?
A: We are primarily an online store, but we occasionally participate in local events and markets. Follow us on social media for updates on where to find us in person!
CUSTOM ORDERS
Q: Can I personalize an item?
A: Absolutely! Many of our items, including t-shirts, tumblers, portrait panels, and jewelry, can be customized. Just look for the “Personalize” option on the product page or reach out to us directly.
Q: Can you help me design a custom logo or product?
A: Yes! We offer scheduled design sessions for logo creation and product customization. Book a collaborative session under our “Logo Design” service.
SHIPPING & RETURNS
Q: How long does it take to receive my order?
A: Most orders ship within 3–5 business days. Custom or handmade items may take slightly longer. You’ll receive tracking info once your order ships.
Q: Do you offer local pickup or delivery?
A: At this time, we offer shipping only. If you're local to Savannah, feel free to contact us to see if pickup arrangements are possible.
Q: What is your return policy?
A: We offer a 30-day return window. Items must be unused and in original packaging. Personalized items are not eligible for return unless damaged or defective. Visit our Return Policy page for full details.
PRODUCTS
Q: What is a ChromaLuxe® metal panel?
A: ChromaLuxe panels are high-definition, vibrant aluminum photo panels perfect for showcasing portraits, weddings, pets, and artwork. They’re fade-resistant, durable, and stunning in any space.
Q: Are the jewelry pieces really handmade?
A: Yes! Our jewelry collections, including Aunt Jan’s Elegant Jewelry and Design Creations by Donna, are lovingly handmade with care and creativity.
Q: Can I see product mock-ups before purchasing?
A: Yes! Many listings feature realistic mock-ups, especially for ChromaLuxe® panels and custom shirts. If you want a preview of your image on a product, just contact us.
PAYMENT & SECURITY
Q: What payment methods do you accept?
A: We accept major credit/debit cards, Amazon Pay, PayPal, Shop Pay, Google Pay, and more through our secure checkout.
Q: Is my information secure?
A: Yes, our website uses SSL encryption and secure payment gateways to protect your information.
CONTACT & SUPPORT
Q: How do I contact Imagination Print?
A: You can reach us at Hello@ImaginationPrint.shop or use the contact form on our website. We're happy to help!
Q: What are your support hours?
A: We're available Monday–Sunday, 9 AM to 8 PM EST. Messages received after hours will be responded to as soon as possible.